Refund policy

Thank you for supporting our small-batch jelly and jam business.

Due to the perishable nature of our products, all sales are final. We are unable to accept returns or offer refunds for products that have been opened, used, or purchased in error.

However, your satisfaction is important to us. If your order arrives in any of the following conditions, please contact us within 7 days of delivery:

• The product is spoiled or unsafe for consumption.

• The jar arrives broken or damaged during shipping.

• The safety seal is broken, missing, or compromised upon arrival.

To help us resolve the issue quickly, please include your order number and photographs showing the product condition and packaging.

If we determine that the product arrived spoiled, broken, or unsealed, we may, at our discretion, provide a replacement product or issue a refund for the affected item.

We are not able to offer refunds or replacements for:

• Orders delivered to an incorrect address provided by the customer.

• Delays caused by shipping carriers.

• Products that have been opened or consumed.

• Personal taste preferences.

If you have any questions about your order, please contact us and we will do our best to help.

Thank you for your understanding and for supporting our business.